AVIS Rent a Car

Avis is one of South Africa’s leading car rental companies. Avis was experiencing major issues where vehicles were damaged and not reported costing them millions.

NPP provides integration and file storage capabilities with Avis’ LPR (License Plate Recognition) and video management platform. The NPP application processes and stores multiple images (front, sides and rear images) as vehicles leave and when the vehicle are returned. This provides Avis with before and after imagery of the vehicle and links that to the client.

This allows Avis to accurately identify when a vehicle was damaged and places the responsibility of repair costs on the client. Through this solution Avis saves a significant amount of money as well as decreases in their insurance claims.

Excellerate Services – Since 2009

Excellerate Services is an integrated services company offering solutions focused on total property management. They have offices across Southern Africa, Dubai and United Kingdom.

NPP is Excellerate’s primary operations management application and the Mobile App is currently rolled out to over 14500 Excellerate employees. NPP allows multi functional services, right down to Guard and Cleaner level, to be performed efficiently and extremely effectively and adds new levels of service provision to Excellerate’s clients.

Excellerate make use of the NPP Risk, Compliance, HR, Facilities Management, Integration API, Reporting and Mobile applications.

Risk focuses on incident management and investigations across the board. This includes maintenance, asset management, exception management and effective escalations. Incidents are logged in their central control room and escalated to Compliance Managers responsible for gathering and storing critical information on the NPP application. Key client information is provided directly to the client from the system, this has had a massive impact on transparency, trust, reduction in fuel costs and client interactions.

Compliance allows for over 100 000 completed checks, audits and inspections to be conducted per month via the NPP Mobile App. The NPP application for example also ensures compliance to the Lone Worker act in the UK and provision for the effective management of fire arms.

The Integration API has allowed for a fully integrated solution between NPP, SAP, other sub-systems and Excellerate’s Rostering and Payroll solution called Prof1t. All staff data and exceptions related to staff are processed via the NPP Mobile App. This allows staff to clock-in / out, pull and forward payslips, apply for leave and check their rosters for example.

NPP has allowed for a multi-disciplined services to be provided. NPP has contributed to major reduction in operational costs, vast increases in productivity and provides for unique value propositions to be passed on to Excellerate’s clients.

In terms of Governance, the reporting function plays a significant role in providing vital risk and compliance data to management and executives for better decision making and operational planning.

Marshall Security

Marshall Security is a Durban North based security services provider, specializing in Armed Response, Alarm Monitoring, Community and Corporate Guarding.

The NPP Risk Module has been implemented to enable Marshall Security to manage incidents via their central control room. Incidents are reported to the control room, captured in the NPP application and NPP automatically communicates to the relevant responsible people. Feedback is captured in NPP as the response process unfolds.

NPP replaced manual paper-based processes thus improving reporting, operational efficiency, and communications.

Assmang Manganese Limited

Assmang Manganese Mine forms part of the Black Rock Mining group. This mine is based in a small town called Black Rock in the Northern Cape. It is one of the largest Manganese and Lime production plants in Africa. Safety and Security is of the highest priority and any form of risk can result in the mine having to halt production.

NPP is implemented for risk management in their central control room. Incidents are logged then escalated to investigators responsible for end-to-end case management.

The reporting function plays a significant role in providing important risk data for executive and management decision making, and operational planning.

Broll Property Group

The Broll Property Group is one of Africa’s leading commercial property services companies, with offices in 12 African countries. Some of the core services of Broll include: Facilities Management, Property Management and Shopping Centre Management.

NPP has been implemented at Broll as an enhancer to their property management software solution called ‘Broll-online’.

Modules implemented for Broll are Compliance, Integration and Mobile.

NPP provides for a fully integrated solution with Broll-online. This integration allows Broll to access and conduct over 30 000 compliance checklists a month via the Chase Mobile App. Broll dynamically builds checklists for Building Inspections, Health & Safety checks, and General Inspections.

Their checklists can be very comprehensive and some contain in excess of 300 checks.

V&A Waterfront – Since 1999

The Victoria & Alfred Waterfront in Cape Town is South Africa’s oldest working harbour and attracts more than 23 million visitors a year. It was developed for mixed use, with both residential and commercial real estate. Due to the number of foot traffic and general attraction to the V & A Waterfront, Security and Safety is of the highest priority.

NPP is used as the incident and investigation management tool in the central control room. Incidents are logged via the central control room and are escalated to investigators responsible for gathering and storing critical information for legal cases. NPP integrates with the Waterfront’s SRS alarm system via Milestone.

NPP provides effective OHS compliance solutions to their OHS department and also integrates into the Waterfront’s Milestone Video Management System pulling in security response alarms, enhancing the Milestone value, from devices across the Waterfront.

The NPP data is used in graphical and statistical form by the Risk Management and OHS departments for crime analysis, safety reports, exception management, trend reporting, and predictive analysis.

In terms of Governance, the reporting function plays a significant role in providing vital risk and safety compliance data to management and executive for better decision making and operational planning.

University of Western Cape – Since 2006

The University of the Western Cape (UWC) is a public university located in Bellville, in Cape Town. UWC consists of one main campus and a number of off-site residences and specialised schools. The Risk and Compliance department of UWC is responsible for all Security, Health & Safety, Emergency Responses, and Campus Protection Operations.

NPP provides for incident and investigation management. There are five Chase modules implemented at UWC, namely: Risk, Compliance, Manpower, Integration and Mobile.

Risk focusses on incident management for all incidents. They follow a process where incidents are logged via the central control room, and it’s then escalated to investigators responsible for gathering information, storing the information on Chase, and closing the investigations. Maintenance related incidents is sent through via email to the relevant department to action.

Compliance enables Campus Protection staff to conduct checks, inspections and reports whilst on patrol between all the various gates and posts. In addition, Compliance is used by the main control room and also the smaller satellite control rooms to log shift handovers, debrief meetings, and general checks related to quality control. When used via the Mobile App, the system provides mapping capability to show where and when checks were done (using the mobile device’s location services). This assists a great deal in proving presence, location, and exact time when checks were done.

The Integrator and Manpower modules were activated for UWC to track and clock in/out times of Campus Protection staff. The staff member can clock in/out via the on-site biometric fingerprint reader, and management can track clock in/out of staff. This assists in measuring hours worked and loss time.

In terms of governance, the reporting function plays a significant role in providing important data for risk management decision making and operational planning. In addition, NPP reports are presented in community safety forums which includes the local City Improvement District (CID), Metro Police, and South African Police. Statistical reports generated in the system greatly assists in measurement of criminal activity in and around the university.